Help & Info

Help & Info

Shipping, Delivery, Returns & Exchange Policy

At Poshtik by Toral, all products are freshly prepared with care. Please review the policy below to understand how we ship, deliver, and handle returns or exchanges.

🚚 Shipping Policy

  • We currently ship across India.

  • Orders are freshly prepared after confirmation.

  • Orders are processed only after 100% advance payment.

  • Shipping/courier charges are not included in product prices unless mentioned.

📦 Order Processing Time

  • Orders are usually processed and dispatched within 5–6 working days.

  • For bulk or customized orders, processing time may vary and will be communicated in advance.

🚛 Delivery Policy

  • Delivery timelines depend on the customer’s location and courier partner.

  • Estimated delivery time is 3–7 working days after dispatch.

  • Glass jar products cannot be shipped outside Mumbai due to safety reasons.

  • Poshtik by Toral is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.

🔄 Returns Policy

  • Due to the consumable nature of our products, returns are not accepted once the order has been delivered.

  • We request customers to review product details carefully before placing an order.

🔁 Exchange Policy

Exchanges are allowed only in the following cases:

  • Damaged product received

  • Incorrect product delivered

Exchange Process:

  1. Contact us within 24 hours of delivery

  2. Share clear images/videos of the product and packaging

  3. Once verified, we will arrange:

    • A replacement, or

    • A refund, at our discretion

❌ Non-Returnable & Non-Exchangeable Cases

  • Change of mind after delivery

  • Incorrect address provided by the customer

  • Minor differences in taste, color, or texture (as products are naturally prepared)

  • Improper storage or handling after delivery

  • Delivery delays by courier partners

💳 Refunds (If Applicable)

  • Refunds are initiated only after verification of the issue.

  • Approved refunds will be processed within 7–10 working days to the original payment method.

  • Shipping charges are non-refundable.

FAQs – Frequently Asked Questions

1. Are Poshtik by Toral products freshly made?

Yes. All our products are freshly prepared after receiving the order to ensure quality and nutrition.

2. How long does delivery take?

Orders are dispatched within 5–6 working days, and delivery usually takes 3–7 working days depending on location.

3. Do you ship outside Mumbai?

Yes, we ship across India. However, glass jar products are not shipped outside Mumbai.

4. Can I cancel my order?

Orders can be cancelled within 12 hours of placing the order or before processing begins.

5. Do you accept returns?

No. Due to the nature of food products, returns are not accepted once delivered.

6. What if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery with photos/videos. We will arrange a replacement or refund after verification.

7. Are courier charges refundable?

No. Courier charges are non-refundable.

8. Do you offer bulk or gifting orders?

Yes. We offer customized gift hampers and bulk order options. Please contact us for details.

9. How can I contact customer support?

📧 info@poshtikbytoral.com